Please contact us via email at returns@LockhartPrecision.ca to obtain a return autohorzation number.
Orders that have been placed and billed, but cancelled before being shipped will be subject to a cancellation fee of 15%. Orders that have shipped will be subject to a 25% restocking fee as well as return shipping. All items that are special order and items not considered every day items, including but not limited to Body Armor and Ballistic items, may not be eligiable for return and are final sales.
We cannot accept returns on opened merchandise. All un-opened merchandise that isn't a non-returnable item must be returned within 7 days of receipt for exchange or refund. Damage to any items will result in additional fees and/or denial of return. Lockhart Precision will always try to accomodate all of our customers, but holds the right to deny a return. Customers are responsible for all shipping charges on returns. For any additional information, please contact us. All returns are subject to a 25% restocking fee and must be sent prepaid, as any collect on delivery shipments will be denied.
We use Canpar, Loomis, Canada Post, USPS, Fedex as well as UPS and for the delivery of our products depending on its destination. The cost of shipping will depend upon the size, weight, and optional speed delivery of your order. It is possible for return shipping prices to be higher then the cost to have the order delivered to you, due to being a single shipment, and not ordered with other products. Non-stocking and special order equipment may take 4 to 6 weeks, depending on delivery from manufacturers. Lockhart Precision always aims for same day processing and shipment of our orders. Any shipping speed guarentees are between the customer and shipping company.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is accepted. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
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How we use collected information
Lockhart Precision may collect and use Users personal information for the following purposes:
- To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site. We will do our best to use feedback you provide us to improve our products and services.
- To process payments. We may use the information Users provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on 22 Sept 2015